Submission of Evidence of Mitigating Circumstances

Mitigating Circumstances are any serious circumstances beyond your control which may have adversely affected your academic performance.

You may bring any mitigating circumstances to out attention by contacting the Senior Assessment Manager: Examinations at the following address:

Senior Assessment Manager: Examinations
Student Assessment
Ground Floor
Stewart House
32 Russell Square
United Kingdom


You must contact us with details of any mitigating circumstances you wish to be considered within three weeks of the last examination in the session concerned or before the submission deadline of any assessed coursework, project or dissertation. We will not normally consider mitigating circumstances if you do not contact us within these periods.

It is important for you to provide any formal certification you may have in relation to your circumstances.

Mitigating circumstances include but are not limited to:

  • Medical conditions.
  • Personal and domestic circumstances.
  • Accidents and incidents.
  • Disturbances during examinations.
  • Serious administrative or procedural errors in relation to the delivery of examination services.

All submissions of evidence related to mitigating circumstances are acknowledged and considered but action is not always taken. Circumstances where action may not be taken include but are not limited to:

  • Ongoing medical conditions (unless they suddenly become worse).
  • Work related assignments or postings.
  • Circumstances for which no official documentation is provided.
  • Mitigating circumstances that are not brought to our attention within three weeks of the last examination in the session concerned.
  • Circumstances where it is deemed that your overall position would not be improved as a result of a better performance.
  • Malfunction of your computer hardware, software or internet connection before and during a coursework, project or dissertation submission deadline.

You may receive academic compensation as a result of your mitigating circumstances, such as having an attempt at an examination discounted, without losing an attempt, or additional time to submit an item of assessed coursework, a project or dissertation. Any significant decisions made in relation to the evidence you submit will be communicated to you, for example, via your Notification of Results document.

It is important to note that work will not be re-marked as a result of any submission of evidence related to mitigating circumstances and that marks will not be added. The Examiners do not attempt to estimate the mark that you might have obtained had the mitigating circumstances not arisen, it is not possible to make any such assessment. Failed attempts at examinations will not be changed to passes.

All matters related to the submission of evidence of mitigating circumstances are treated confidentially and are reported anonymously to the Boards of Examiners.

Enquiries related to the University’s policy on mitigating circumstances may be forwarded to the Senior Assessment Manager: Examinations (contact details listed above)