Your Digital Student Experience, Our Research

Student Communications Manager, Kim Kontos, reports on the “Digital Student Experience” project which aims to improve the delivery of our digital services
The Digital Student Experience research project
Meeting student demands and expectations through the Digital Student Experience project
We greatly value the feedback we receive from our student community around the world, and will be focusing on this key topic in the “Digital Student Experience” research

With the ever-changing digital landscape gaining momentum, we see digital consumption habits and online education follow this fast-moving trend. We realise that especially in flexible and distance learning, the digital services we offer are becoming ever more essential to the overall student journey and satisfaction. At the University of London International Programmes we primarily interact with our students in the digital domain, and need a data-driven understanding about our students and their digital identities, literacies and habits in order to be able to take the next steps in optimising our services.

In order to do this, the University of London International Programmes has commissioned an independent provider, i2media research, to carry out a major piece of research into what our students need from our digital services. This research project, called the “Digital Student Experience” is to generate insight throughout the digital student journey, from student engagement to the student lifecycle and until graduation.

"The ultimate goal is understanding what our students need from our digital platforms and services."

Craig O’Callaghan, Director of Operations and Deputy Chief Executive explains that “this is a significant project for us in terms of how specialised the research is. The ultimate goal is understanding what our students need from our digital platforms and services, in order to accurately inform our digital strategy and projects for all our programmes. It is therefore of utmost importance that as many students as possible complete the survey.”

As we redesign our platforms to offer a more satisfying learning experience, it is integral to receive feedback from the users, our global student community. The results of the Student Experience survey 2015-2016 has confirmed the importance of our online platforms and services, and the high extent of their effect on overall student satisfaction. We greatly value the feedback we receive from our student community around the world, and will be focusing on this key topic in the “Digital Student Experience” research that is being conducted.

"This is the chance for [students] to impact on our digital services now and in the future."

Our Associate Director: Student Experience, Jo Harris, encourages “students who really wish to have their voice heard, who have ideas on how we can improve the digital student experience, this is the chance for them to impact on our digital services now and in the future. A significant investment of time and resources has been made available as we realise that the experiences of our students are central to our decisions.”

Overall, this research focus aligns with our Strategic Plan 2014-2019 and Operating Plan 2014-2015, especially in terms of improving the system technical offer by delivering a responsive design approach to meet student demands and expectations. Our IT Strategy also stipulates the aims of enriching the student experience with personalised offering and by meeting expectations.

In all, this research project is helping inform the future of our programmes and our students have been invited to take an active part in this process. We very much look forward to seeing the results of this investment and taking them on board to improve the delivery of the University of London International Programmes digital services, ensuring they become more student-centred.

  • Students: This is an opportunity for you to make your mark on the future of the University of London International Programmes and we look forward to hearing what you think and how you feel about our services. You will find the unique survey link in your email inbox with the subject “Help improve the ‘Digital Student Experience’ and win £100 voucher – by 11 December.” Alternatively, check your spam folder, or get in touch with j.lessiter@gold.ac.uk We really value your honest feedback and look forward to continuing to improve our services to you, our global student community.