Student complaints procedure

In line with the University of London’s commitment to establish an aligned University of London Quality Assurance Framework, there will be one University of London Student Complaints and Academic Appeals Procedure from 18 April 2016 onwards. This procedure should be followed by students of the International Programmes and the School of Advanced Study.

It continues to be our aim to attempt to resolve complaints as early as possible, in line with the Early Resolution philosophy promoted by the Office of the Independent Adjudicator.

The UoL Student Complaints and Academic Appeals Procedure [PDF 5pgs 339KB]

The following documents also provide further guidance and should be read alongside the Complaints Procedure.

A Guide for Students [PDF 4pgs 324 KB]

If you have any questions, please contact us via the student portal.